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logo dimensions not effective in 1.9.1 e-mail

Swap Multiple Images with Configurable SwatchesPatch failed because of .htaccessMagento 1.9.2.3 Email-Queue not workingImages 404-Not FoundFile upload option is appearing serialized in cartOrder Emails Marked as sent but not receivedBlurry logo - fix via styles.css?How to remove swatch options that are not available?Magento product image is not visible in frontendMagento “Remind passowrd” email template issue

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0

I uploaded a png logo with size 400x188px like this:
Admin panel -> Design -> I selected default config -> transactional emails

After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.

Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?

2nd issue i have is that when i select password forgotten option, i get the default magento logo.

I have flushed all cache (even that it is not active at the moment) etc.

What am i missing?

magento-1.9 ce-1.9.1.0 email-templates

share|improve this question

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

asked May 5 '15 at 16:03

carlocarlo

254823

add a comment | 

0

I uploaded a png logo with size 400x188px like this:
Admin panel -> Design -> I selected default config -> transactional emails

After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.

Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?

2nd issue i have is that when i select password forgotten option, i get the default magento logo.

I have flushed all cache (even that it is not active at the moment) etc.

What am i missing?

magento-1.9 ce-1.9.1.0 email-templates

share|improve this question

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

asked May 5 '15 at 16:03

carlocarlo

254823

add a comment | 

I uploaded a png logo with size 400x188px like this:
Admin panel -> Design -> I selected default config -> transactional emails

After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.

Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?

2nd issue i have is that when i select password forgotten option, i get the default magento logo.

I have flushed all cache (even that it is not active at the moment) etc.

What am i missing?

magento-1.9 ce-1.9.1.0 email-templates

share|improve this question

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

asked May 5 '15 at 16:03

carlocarlo

254823

share|improve this question

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

asked May 5 '15 at 16:03

carlocarlo

254823

share|improve this question

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

asked May 5 '15 at 16:03

carlocarlo

254823

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

edited Jan 17 '16 at 9:27

Klettseb

3,04531851

asked May 5 '15 at 16:03

carlocarlo

254823

asked May 5 '15 at 16:03

carlocarlo

254823

2 Answers
2

active

oldest

votes

0

You upload it correctly

To change this globally, go to:

System > Configuration > General > Design > Transactional Emails

and upload it there. I'm using Magento ver. 1.9.0.1

You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.

So:

"/public_html/skin/frontend/fortis/default/images/logo_email.gif"

I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.

share|improve this answer

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.
  
  – Bjinse
  Feb 3 '16 at 14:35
  

  
  
  
  

add a comment | 

0

If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
This also works if you see question marks in the mail.
I had the same problem. The displayed logo in the password mail was in:
skin/frontend/default/default/images/logo_email.gif
It should be about 1200 px to fill the page width when printing an e-mail.
And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.

share|improve this answer

edited Feb 3 '16 at 14:50

answered Feb 3 '16 at 14:39

BjinseBjinse

1414

add a comment | 

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0

You upload it correctly

To change this globally, go to:

System > Configuration > General > Design > Transactional Emails

and upload it there. I'm using Magento ver. 1.9.0.1

You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.

So:

"/public_html/skin/frontend/fortis/default/images/logo_email.gif"

I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.

share|improve this answer

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.
  
  – Bjinse
  Feb 3 '16 at 14:35
  

  
  
  
  

add a comment | 

0

You upload it correctly

To change this globally, go to:

System > Configuration > General > Design > Transactional Emails

and upload it there. I'm using Magento ver. 1.9.0.1

You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.

So:

"/public_html/skin/frontend/fortis/default/images/logo_email.gif"

I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.

share|improve this answer

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.
  
  – Bjinse
  Feb 3 '16 at 14:35
  

  
  
  
  

add a comment | 

You upload it correctly

To change this globally, go to:

System > Configuration > General > Design > Transactional Emails

and upload it there. I'm using Magento ver. 1.9.0.1

You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.

So:

"/public_html/skin/frontend/fortis/default/images/logo_email.gif"

I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.

share|improve this answer

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

share|improve this answer

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

answered Jan 16 '16 at 13:36

KlettsebKlettseb

3,04531851

0

If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
This also works if you see question marks in the mail.
I had the same problem. The displayed logo in the password mail was in:
skin/frontend/default/default/images/logo_email.gif
It should be about 1200 px to fill the page width when printing an e-mail.
And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.

share|improve this answer

edited Feb 3 '16 at 14:50

answered Feb 3 '16 at 14:39

BjinseBjinse

1414

add a comment | 

0

If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
This also works if you see question marks in the mail.
I had the same problem. The displayed logo in the password mail was in:
skin/frontend/default/default/images/logo_email.gif
It should be about 1200 px to fill the page width when printing an e-mail.
And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.

share|improve this answer

edited Feb 3 '16 at 14:50

answered Feb 3 '16 at 14:39

BjinseBjinse

1414

add a comment | 

If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
This also works if you see question marks in the mail.
I had the same problem. The displayed logo in the password mail was in:
skin/frontend/default/default/images/logo_email.gif
It should be about 1200 px to fill the page width when printing an e-mail.
And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.

share|improve this answer

edited Feb 3 '16 at 14:50

answered Feb 3 '16 at 14:39

BjinseBjinse

1414

share|improve this answer

edited Feb 3 '16 at 14:50

answered Feb 3 '16 at 14:39

BjinseBjinse

1414

answered Feb 3 '16 at 14:39

BjinseBjinse

1414

answered Feb 3 '16 at 14:39

BjinseBjinse

1414