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Logged-in Customer Cannot Add Products to Cart
SOAP API to build cart for frontend - should I be worried? session collision or cart loss?Cannot Add Product to cartCart items not updating properly in Magento 2What settings control how long the products stay in cart for guests?Magento 2 Cart Memory Exhaustion issue, with customerHow to redirect to cart after login using an observer in Magento 2Wishlist for guest in cart page not working shows “The requested cart item doesn't exist.'” in magento 2Magento 2.2.5 Mysql add a coupon cart rule to customers accountMagento 2 get quantity of product in cart without loopGuest Cart vs User Cart Overwrite
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We're currently on an instance of Magento 2.2.7 (most products and customers have been migrated from Magento 1).
We have a strange issue where a small number of our customers are trying to order some stuff but once they login to their account they are experiencing problems.
If they're not logged in products can be added to the cart but when they try to check out and login with "My Account" the products disappear.
Furthermore if they try to add any products while logged in they cannot get them added to the cart.
They claim that they can still checkout as guests.
I cannot replicate the error myself and as this is only happening to a small number of customers I'm not sure what could be causing it or even how to test for it.
I wondered if anyone else has encountered this problem and if they found a cause or solution.
magento2 checkout cart addtocart customer-account
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
add a comment |
We're currently on an instance of Magento 2.2.7 (most products and customers have been migrated from Magento 1).
We have a strange issue where a small number of our customers are trying to order some stuff but once they login to their account they are experiencing problems.
If they're not logged in products can be added to the cart but when they try to check out and login with "My Account" the products disappear.
Furthermore if they try to add any products while logged in they cannot get them added to the cart.
They claim that they can still checkout as guests.
I cannot replicate the error myself and as this is only happening to a small number of customers I'm not sure what could be causing it or even how to test for it.
I wondered if anyone else has encountered this problem and if they found a cause or solution.
magento2 checkout cart addtocart customer-account
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
add a comment |
We're currently on an instance of Magento 2.2.7 (most products and customers have been migrated from Magento 1).
We have a strange issue where a small number of our customers are trying to order some stuff but once they login to their account they are experiencing problems.
If they're not logged in products can be added to the cart but when they try to check out and login with "My Account" the products disappear.
Furthermore if they try to add any products while logged in they cannot get them added to the cart.
They claim that they can still checkout as guests.
I cannot replicate the error myself and as this is only happening to a small number of customers I'm not sure what could be causing it or even how to test for it.
I wondered if anyone else has encountered this problem and if they found a cause or solution.
magento2 checkout cart addtocart customer-account
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
We're currently on an instance of Magento 2.2.7 (most products and customers have been migrated from Magento 1).
We have a strange issue where a small number of our customers are trying to order some stuff but once they login to their account they are experiencing problems.
If they're not logged in products can be added to the cart but when they try to check out and login with "My Account" the products disappear.
Furthermore if they try to add any products while logged in they cannot get them added to the cart.
They claim that they can still checkout as guests.
I cannot replicate the error myself and as this is only happening to a small number of customers I'm not sure what could be causing it or even how to test for it.
I wondered if anyone else has encountered this problem and if they found a cause or solution.
magento2 checkout cart addtocart customer-account
magento2 checkout cart addtocart customer-account
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
asked Jul 17 at 14:31
CJNottsCJNotts
17013 bronze badges
17013 bronze badges
add a comment |
add a comment |
1 Answer
1
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votes
After some further Investigation I found the following error in the Apache Logs
2019-07-20 19:56:36 Error 54.171.125.80 AH01071: Got error 'PHP
message: PHP Fatal error: Uncaught Error: Call to a member function
getId() on null in
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Service/Customer/Tier.php:169nStack
trace:n#0
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Plugin/Balance/ChangePointsBalance.php(48):
MirasvitRewardsServiceCustomerTier->updateCustomerTier('894')n#1
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(135):
MirasvitRewardsPluginBalanceChangePointsBalance->aroundChangePointsBalance(Object(MirasvitRewardsHelperBalanceInterceptor),
Object(Closure), '894', '259', 'Earned 259 Rewa...',
'order_earn-1266...', true)n#2
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(153):
MirasvitRewardsHelperBalanceInterceptor->MagentoFrameworkInterceptionclosure('894',
'259', 'Earned 259 Rewa...', 'order_earn-1266...', true)n#3
/var/www/vhosts/mywebsite.com/httpdocs/generated/code/Mirasvit...n',
referer: https://www.mywebsite.com/checkout/
I got in touch with Mirasvit and they provided a new version of the extension. With any luck this will resolve the issue.
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
add a comment |
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1 Answer
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1 Answer
1
active
oldest
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active
oldest
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active
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After some further Investigation I found the following error in the Apache Logs
2019-07-20 19:56:36 Error 54.171.125.80 AH01071: Got error 'PHP
message: PHP Fatal error: Uncaught Error: Call to a member function
getId() on null in
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Service/Customer/Tier.php:169nStack
trace:n#0
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Plugin/Balance/ChangePointsBalance.php(48):
MirasvitRewardsServiceCustomerTier->updateCustomerTier('894')n#1
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(135):
MirasvitRewardsPluginBalanceChangePointsBalance->aroundChangePointsBalance(Object(MirasvitRewardsHelperBalanceInterceptor),
Object(Closure), '894', '259', 'Earned 259 Rewa...',
'order_earn-1266...', true)n#2
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(153):
MirasvitRewardsHelperBalanceInterceptor->MagentoFrameworkInterceptionclosure('894',
'259', 'Earned 259 Rewa...', 'order_earn-1266...', true)n#3
/var/www/vhosts/mywebsite.com/httpdocs/generated/code/Mirasvit...n',
referer: https://www.mywebsite.com/checkout/
I got in touch with Mirasvit and they provided a new version of the extension. With any luck this will resolve the issue.
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
add a comment |
After some further Investigation I found the following error in the Apache Logs
2019-07-20 19:56:36 Error 54.171.125.80 AH01071: Got error 'PHP
message: PHP Fatal error: Uncaught Error: Call to a member function
getId() on null in
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Service/Customer/Tier.php:169nStack
trace:n#0
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Plugin/Balance/ChangePointsBalance.php(48):
MirasvitRewardsServiceCustomerTier->updateCustomerTier('894')n#1
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(135):
MirasvitRewardsPluginBalanceChangePointsBalance->aroundChangePointsBalance(Object(MirasvitRewardsHelperBalanceInterceptor),
Object(Closure), '894', '259', 'Earned 259 Rewa...',
'order_earn-1266...', true)n#2
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(153):
MirasvitRewardsHelperBalanceInterceptor->MagentoFrameworkInterceptionclosure('894',
'259', 'Earned 259 Rewa...', 'order_earn-1266...', true)n#3
/var/www/vhosts/mywebsite.com/httpdocs/generated/code/Mirasvit...n',
referer: https://www.mywebsite.com/checkout/
I got in touch with Mirasvit and they provided a new version of the extension. With any luck this will resolve the issue.
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
add a comment |
After some further Investigation I found the following error in the Apache Logs
2019-07-20 19:56:36 Error 54.171.125.80 AH01071: Got error 'PHP
message: PHP Fatal error: Uncaught Error: Call to a member function
getId() on null in
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Service/Customer/Tier.php:169nStack
trace:n#0
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Plugin/Balance/ChangePointsBalance.php(48):
MirasvitRewardsServiceCustomerTier->updateCustomerTier('894')n#1
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(135):
MirasvitRewardsPluginBalanceChangePointsBalance->aroundChangePointsBalance(Object(MirasvitRewardsHelperBalanceInterceptor),
Object(Closure), '894', '259', 'Earned 259 Rewa...',
'order_earn-1266...', true)n#2
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(153):
MirasvitRewardsHelperBalanceInterceptor->MagentoFrameworkInterceptionclosure('894',
'259', 'Earned 259 Rewa...', 'order_earn-1266...', true)n#3
/var/www/vhosts/mywebsite.com/httpdocs/generated/code/Mirasvit...n',
referer: https://www.mywebsite.com/checkout/
I got in touch with Mirasvit and they provided a new version of the extension. With any luck this will resolve the issue.
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
After some further Investigation I found the following error in the Apache Logs
2019-07-20 19:56:36 Error 54.171.125.80 AH01071: Got error 'PHP
message: PHP Fatal error: Uncaught Error: Call to a member function
getId() on null in
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Service/Customer/Tier.php:169nStack
trace:n#0
/var/www/vhosts/mywebsite.com/httpdocs/app/code/Mirasvit/Rewards/Plugin/Balance/ChangePointsBalance.php(48):
MirasvitRewardsServiceCustomerTier->updateCustomerTier('894')n#1
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(135):
MirasvitRewardsPluginBalanceChangePointsBalance->aroundChangePointsBalance(Object(MirasvitRewardsHelperBalanceInterceptor),
Object(Closure), '894', '259', 'Earned 259 Rewa...',
'order_earn-1266...', true)n#2
/var/www/vhosts/mywebsite.com/httpdocs/vendor/magento/framework/Interception/Interceptor.php(153):
MirasvitRewardsHelperBalanceInterceptor->MagentoFrameworkInterceptionclosure('894',
'259', 'Earned 259 Rewa...', 'order_earn-1266...', true)n#3
/var/www/vhosts/mywebsite.com/httpdocs/generated/code/Mirasvit...n',
referer: https://www.mywebsite.com/checkout/
I got in touch with Mirasvit and they provided a new version of the extension. With any luck this will resolve the issue.
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
answered 2 days ago
CJNottsCJNotts
17013 bronze badges
17013 bronze badges
add a comment |
add a comment |
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