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Magento2.3.1: Transactional emails are not going to the customer

Cron job script is running, but Magento order confirmation emails are not sendingNot receiving transactional emails in Magento 1.9.2.2Order email confirmationMagento Transactional E-mails sent, except NEW ORDER e-mailMagento2 SOMETIME The order confirmation email is not sentMagento2 customer emails for sales being received but not adminOrder comfirmation email is not sent to customer Magento 2.1.0?Order confirmation emails not sendingSales rep don't receive order copy emailOrder - Sale related email not going in Magento 2.2.7

5

The transactional emails are not coming to the customer when the user placed an order from my website.

Website is : https://www.depoto.com/.

1. I have checked the SMTP configuration and it's fine.


2. I tried to send test email from the server. Its working fine and recipient received the email with test details. I am using GODADDY
   


3. CRON is also working fine. I checked by using this command: php bin/magento cron:run
   


4. I have already checked with the DNS for emails also. Everything is configured properly.


5. I checked in var/system.log and exception.log also. Didn't find any issues.

order-email magento2.3.1

share|improve this question

edited Jun 24 at 10:42

Teja Bhagavan Kollepara

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Please enable cod mathod and check email is working or not. If it's working properly than it's issue from payment method.
  
  – EasyndFaster
  Apr 12 at 10:40
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @TejaBhagavanKollepara, It sems error in email template. Please add new email template with only simple text and configure to email orders and test. Also make sure error log are enabled. so you can see what is error from log.
  
  – Chirag Rajput
  Apr 15 at 5:09
  
  

  
  
  
  

add a comment | 

5

The transactional emails are not coming to the customer when the user placed an order from my website.

Website is : https://www.depoto.com/.

1. I have checked the SMTP configuration and it's fine.


2. I tried to send test email from the server. Its working fine and recipient received the email with test details. I am using GODADDY
   


3. CRON is also working fine. I checked by using this command: php bin/magento cron:run
   


4. I have already checked with the DNS for emails also. Everything is configured properly.


5. I checked in var/system.log and exception.log also. Didn't find any issues.

order-email magento2.3.1

share|improve this question

edited Jun 24 at 10:42

Teja Bhagavan Kollepara

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Please enable cod mathod and check email is working or not. If it's working properly than it's issue from payment method.
  
  – EasyndFaster
  Apr 12 at 10:40
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @TejaBhagavanKollepara, It sems error in email template. Please add new email template with only simple text and configure to email orders and test. Also make sure error log are enabled. so you can see what is error from log.
  
  – Chirag Rajput
  Apr 15 at 5:09
  
  

  
  
  
  

add a comment | 

The transactional emails are not coming to the customer when the user placed an order from my website.

Website is : https://www.depoto.com/.

1. I have checked the SMTP configuration and it's fine.


2. I tried to send test email from the server. Its working fine and recipient received the email with test details. I am using GODADDY
   


3. CRON is also working fine. I checked by using this command: php bin/magento cron:run
   


4. I have already checked with the DNS for emails also. Everything is configured properly.


5. I checked in var/system.log and exception.log also. Didn't find any issues.

order-email magento2.3.1

share|improve this question

edited Jun 24 at 10:42

Teja Bhagavan Kollepara

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

share|improve this question

edited Jun 24 at 10:42

Teja Bhagavan Kollepara

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

share|improve this question

edited Jun 24 at 10:42

Teja Bhagavan Kollepara

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

asked Mar 30 at 8:16

Teja Bhagavan KolleparaTeja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

2 Answers
2

active

oldest

votes

2

You may need to check the below point:

1. Go to Stores -> Configuration -> Advanced -> System
   


2. Under Mail Sending Settings make sure - Disable Email Communications is set to No.


3. Also verify your Host and Port fields if you are using any external mailing server.


4. Go to Stores -> Configuration -> Sales -> Sales Emails
   


5. Under General Settings tab, choose Asynchronous sending to Disable
   


6. Under Order tab Enabled to Yes
   


7. Now clear/refresh your cache.

share|improve this answer

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  The issue may be related to the payment gateway.
  
  – Siva
  Apr 12 at 9:06
  

  
  
  
  

add a comment | 

0

Please check your email templates. Are you created any custom template or changes in existing template ? Sometimes there is error in email template so for that email are not send. In past I face this type of issue. I created one custom template but i never use it. After creation of custom template, emails are not going through. I spent 2 days to find this solution. Than after i just removed custom email template file from my folder and emails sending are started.

Try to remove your custom email template or changes in existing email template and test it.

Do one thing also. Check your logs. You can find error.

share|improve this answer

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges

add a comment | 

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2

You may need to check the below point:

1. Go to Stores -> Configuration -> Advanced -> System
   


2. Under Mail Sending Settings make sure - Disable Email Communications is set to No.


3. Also verify your Host and Port fields if you are using any external mailing server.


4. Go to Stores -> Configuration -> Sales -> Sales Emails
   


5. Under General Settings tab, choose Asynchronous sending to Disable
   


6. Under Order tab Enabled to Yes
   


7. Now clear/refresh your cache.

share|improve this answer

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  The issue may be related to the payment gateway.
  
  – Siva
  Apr 12 at 9:06
  

  
  
  
  

add a comment | 

2

You may need to check the below point:

1. Go to Stores -> Configuration -> Advanced -> System
   


2. Under Mail Sending Settings make sure - Disable Email Communications is set to No.


3. Also verify your Host and Port fields if you are using any external mailing server.


4. Go to Stores -> Configuration -> Sales -> Sales Emails
   


5. Under General Settings tab, choose Asynchronous sending to Disable
   


6. Under Order tab Enabled to Yes
   


7. Now clear/refresh your cache.

share|improve this answer

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  The issue may be related to the payment gateway.
  
  – Siva
  Apr 12 at 9:06
  

  
  
  
  

add a comment | 

You may need to check the below point:

1. Go to Stores -> Configuration -> Advanced -> System
   


2. Under Mail Sending Settings make sure - Disable Email Communications is set to No.


3. Also verify your Host and Port fields if you are using any external mailing server.


4. Go to Stores -> Configuration -> Sales -> Sales Emails
   


5. Under General Settings tab, choose Asynchronous sending to Disable
   


6. Under Order tab Enabled to Yes
   


7. Now clear/refresh your cache.

share|improve this answer

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

share|improve this answer

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

edited Apr 22 at 8:25

Teja Bhagavan Kollepara

2,99944 gold badges2020 silver badges5151 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

answered Apr 12 at 8:30

SivaSiva

46022 silver badges1515 bronze badges

0

Please check your email templates. Are you created any custom template or changes in existing template ? Sometimes there is error in email template so for that email are not send. In past I face this type of issue. I created one custom template but i never use it. After creation of custom template, emails are not going through. I spent 2 days to find this solution. Than after i just removed custom email template file from my folder and emails sending are started.

Try to remove your custom email template or changes in existing email template and test it.

Do one thing also. Check your logs. You can find error.

share|improve this answer

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges

add a comment | 

0

Please check your email templates. Are you created any custom template or changes in existing template ? Sometimes there is error in email template so for that email are not send. In past I face this type of issue. I created one custom template but i never use it. After creation of custom template, emails are not going through. I spent 2 days to find this solution. Than after i just removed custom email template file from my folder and emails sending are started.

Try to remove your custom email template or changes in existing email template and test it.

Do one thing also. Check your logs. You can find error.

share|improve this answer

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges

add a comment | 

Please check your email templates. Are you created any custom template or changes in existing template ? Sometimes there is error in email template so for that email are not send. In past I face this type of issue. I created one custom template but i never use it. After creation of custom template, emails are not going through. I spent 2 days to find this solution. Than after i just removed custom email template file from my folder and emails sending are started.

Try to remove your custom email template or changes in existing email template and test it.

Do one thing also. Check your logs. You can find error.

share|improve this answer

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges

share|improve this answer

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges

answered Jun 24 at 10:54

Chirag ParmarChirag Parmar

6688 bronze badges