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Magento 2: Authorize.Net Not Creating The Order After Order Placed

AUTHORIZE.NET There was an error processing your order. Please contact us or try again laterInvalid amount for capture using Authorize.net and MagentoMagento 2 REST Api with Authorize.netMagento 2 : Successful Order with Failed PaymentAuthorize.net : An error occurred on the serverAn error occurred on the server. Please try to place the order again. In Magento 2Placing order Via Sandbox Authorize.net Payment Method but Getting Error “an error occured on the server please try to place order again”Magento 2 - Authorize.net payment failed in live modeAuthorize.net : An error occurred on the server Please try to place order againMagento 2 message: “The authenticity of the gateway response could not be verified.” Error Authorize.net

.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty margin-bottom:0;

1

I am working on a Magento 2.2.9 project and using Authorize.net accept.js payment gateway (default Magento Module).

However, the website is working fine but the issue is, when a customer place an order (sometimes on random cases), after the payment process it is not creating the order in Magento admin. I have checked the payment logs before order place and the data inside log is correct.

Kindly help me how do I get to resolve this issue?

Thank you.

magento2 orders payment authorize.net magento2.2.9

share|improve this question

edited Aug 2 at 6:17

Sanchit Gupta

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Do you have added the patch of authorize.net recently released one? Is it showing any error popup after place order?
  
  – Gaurav Jain
  Aug 6 at 6:50
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi @GauravJain! Thank you for looking into this. We are using AcceptJs payment method which is coming in latest Magento version 2.2.9
  
  – Sanchit Gupta
  Aug 6 at 9:24
  
  

  
  
  
  

add a comment | 

1

I am working on a Magento 2.2.9 project and using Authorize.net accept.js payment gateway (default Magento Module).

However, the website is working fine but the issue is, when a customer place an order (sometimes on random cases), after the payment process it is not creating the order in Magento admin. I have checked the payment logs before order place and the data inside log is correct.

Kindly help me how do I get to resolve this issue?

Thank you.

magento2 orders payment authorize.net magento2.2.9

share|improve this question

edited Aug 2 at 6:17

Sanchit Gupta

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Do you have added the patch of authorize.net recently released one? Is it showing any error popup after place order?
  
  – Gaurav Jain
  Aug 6 at 6:50
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi @GauravJain! Thank you for looking into this. We are using AcceptJs payment method which is coming in latest Magento version 2.2.9
  
  – Sanchit Gupta
  Aug 6 at 9:24
  
  

  
  
  
  

add a comment | 

I am working on a Magento 2.2.9 project and using Authorize.net accept.js payment gateway (default Magento Module).

However, the website is working fine but the issue is, when a customer place an order (sometimes on random cases), after the payment process it is not creating the order in Magento admin. I have checked the payment logs before order place and the data inside log is correct.

Kindly help me how do I get to resolve this issue?

Thank you.

magento2 orders payment authorize.net magento2.2.9

share|improve this question

edited Aug 2 at 6:17

Sanchit Gupta

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

share|improve this question

edited Aug 2 at 6:17

Sanchit Gupta

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

share|improve this question

edited Aug 2 at 6:17

Sanchit Gupta

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

asked Aug 2 at 5:27

Sanchit GuptaSanchit Gupta

4911 silver badge1515 bronze badges

1 Answer
1

active

oldest

votes

1

+50

@Sanchit I've used Authorize.net Accept JS payments on our website and have faced the same issues.

After debugging, I've found that the SHA512 key is not matched with the generated transaction key. The issue is because of the Float value of the transaction amount.

It seems like the issue is with the Magento's core module of AcceptJs payments. I've disabled the AcceptJs payments and enabled the Direct Post payments from the admin and the orders are coming fine.

Hope it helps you to fix the order issue.

share|improve this answer

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges

New contributor

Sumit is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit, thank you so much for looking into it. Ok, let me give it a try.
  
  – Sanchit Gupta
  Aug 8 at 4:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit, I have checked it with SHA512 as you suggested but still facing the same issue. However, I have tried it with Direct Post then it is working fine.
  
  – Sanchit Gupta
  Aug 9 at 3:30
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  But in the Magento admin, Direct post is showing "deprecated" so not sure how long it will go?
  
  – Sanchit Gupta
  Aug 9 at 3:31
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sanchit, You can use the Direct post payments as an alternative for now or you can go with the Paradoxlab Authorize.net solutions for the same.
  
  – Sumit
  Aug 9 at 6:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit! although I have shifted to again DirectPost but the issue is still occurred with AcceptJS. I will Paradoxlab Authorize.net solutions. Well, thank you for your time and support.
  
  – Sanchit Gupta
  yesterday
  

  
  
  
  

add a comment | 

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1

+50

@Sanchit I've used Authorize.net Accept JS payments on our website and have faced the same issues.

After debugging, I've found that the SHA512 key is not matched with the generated transaction key. The issue is because of the Float value of the transaction amount.

It seems like the issue is with the Magento's core module of AcceptJs payments. I've disabled the AcceptJs payments and enabled the Direct Post payments from the admin and the orders are coming fine.

Hope it helps you to fix the order issue.

share|improve this answer

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges

New contributor

Sumit is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit, thank you so much for looking into it. Ok, let me give it a try.
  
  – Sanchit Gupta
  Aug 8 at 4:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit, I have checked it with SHA512 as you suggested but still facing the same issue. However, I have tried it with Direct Post then it is working fine.
  
  – Sanchit Gupta
  Aug 9 at 3:30
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  But in the Magento admin, Direct post is showing "deprecated" so not sure how long it will go?
  
  – Sanchit Gupta
  Aug 9 at 3:31
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sanchit, You can use the Direct post payments as an alternative for now or you can go with the Paradoxlab Authorize.net solutions for the same.
  
  – Sumit
  Aug 9 at 6:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit! although I have shifted to again DirectPost but the issue is still occurred with AcceptJS. I will Paradoxlab Authorize.net solutions. Well, thank you for your time and support.
  
  – Sanchit Gupta
  yesterday
  

  
  
  
  

add a comment | 

1

+50

@Sanchit I've used Authorize.net Accept JS payments on our website and have faced the same issues.

After debugging, I've found that the SHA512 key is not matched with the generated transaction key. The issue is because of the Float value of the transaction amount.

It seems like the issue is with the Magento's core module of AcceptJs payments. I've disabled the AcceptJs payments and enabled the Direct Post payments from the admin and the orders are coming fine.

Hope it helps you to fix the order issue.

share|improve this answer

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges

New contributor

Sumit is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit, thank you so much for looking into it. Ok, let me give it a try.
  
  – Sanchit Gupta
  Aug 8 at 4:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit, I have checked it with SHA512 as you suggested but still facing the same issue. However, I have tried it with Direct Post then it is working fine.
  
  – Sanchit Gupta
  Aug 9 at 3:30
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  But in the Magento admin, Direct post is showing "deprecated" so not sure how long it will go?
  
  – Sanchit Gupta
  Aug 9 at 3:31
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sanchit, You can use the Direct post payments as an alternative for now or you can go with the Paradoxlab Authorize.net solutions for the same.
  
  – Sumit
  Aug 9 at 6:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Sumit! although I have shifted to again DirectPost but the issue is still occurred with AcceptJS. I will Paradoxlab Authorize.net solutions. Well, thank you for your time and support.
  
  – Sanchit Gupta
  yesterday
  

  
  
  
  

add a comment | 

@Sanchit I've used Authorize.net Accept JS payments on our website and have faced the same issues.

After debugging, I've found that the SHA512 key is not matched with the generated transaction key. The issue is because of the Float value of the transaction amount.

It seems like the issue is with the Magento's core module of AcceptJs payments. I've disabled the AcceptJs payments and enabled the Direct Post payments from the admin and the orders are coming fine.

Hope it helps you to fix the order issue.

share|improve this answer

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges

New contributor

Sumit is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share|improve this answer

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges

New contributor

Sumit is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges

New contributor

Sumit is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

answered Aug 7 at 11:55

SumitSumit

1121111 bronze badges