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Cannot change the password via admin panel

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1

We have set the password change as recommended. However, when we tried to change the password via the change your password link in the admin panel, it doesn't lead to anywhere.

Also, I'm not receiving any emails when trying to reset the password via admin login. However, I'm getting the below alert message when trying to reset the password:

Could anyone please help me with this?

Update:

Tried to update the password in the system -> permissions -> All users and clicking the current user and trying to apply a new password. When saving with the new password it gives this error:

5.7.60 SMTP; Client does not have permissions to send as this sender

But the password change seems to go through even though I get this error message.

What's this error message and is this related to not receiving emails when trying to reset the password in the login panel.

magento2 admin-panel magento2.2.6 change-password

share|improve this question

edited Jun 15 at 5:49

Siva

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  When you click on change your password then what happens?
  
  – Sukumar Gorai
  Jun 14 at 12:14
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @SukumarGorai When I click the "change your password" link, it just loading the page and nothing happens
  
  – Siva
  Jun 14 at 12:19
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If that not works then try the answer which is magento's default option to update passwords anytime.
  
  – Sukumar Gorai
  Jun 14 at 12:35
  

  
  
  
  

add a comment | 

1

We have set the password change as recommended. However, when we tried to change the password via the change your password link in the admin panel, it doesn't lead to anywhere.

Also, I'm not receiving any emails when trying to reset the password via admin login. However, I'm getting the below alert message when trying to reset the password:

Could anyone please help me with this?

Update:

Tried to update the password in the system -> permissions -> All users and clicking the current user and trying to apply a new password. When saving with the new password it gives this error:

5.7.60 SMTP; Client does not have permissions to send as this sender

But the password change seems to go through even though I get this error message.

What's this error message and is this related to not receiving emails when trying to reset the password in the login panel.

magento2 admin-panel magento2.2.6 change-password

share|improve this question

edited Jun 15 at 5:49

Siva

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  When you click on change your password then what happens?
  
  – Sukumar Gorai
  Jun 14 at 12:14
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @SukumarGorai When I click the "change your password" link, it just loading the page and nothing happens
  
  – Siva
  Jun 14 at 12:19
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If that not works then try the answer which is magento's default option to update passwords anytime.
  
  – Sukumar Gorai
  Jun 14 at 12:35
  

  
  
  
  

add a comment | 

We have set the password change as recommended. However, when we tried to change the password via the change your password link in the admin panel, it doesn't lead to anywhere.

Also, I'm not receiving any emails when trying to reset the password via admin login. However, I'm getting the below alert message when trying to reset the password:

Could anyone please help me with this?

Update:

Tried to update the password in the system -> permissions -> All users and clicking the current user and trying to apply a new password. When saving with the new password it gives this error:

5.7.60 SMTP; Client does not have permissions to send as this sender

But the password change seems to go through even though I get this error message.

What's this error message and is this related to not receiving emails when trying to reset the password in the login panel.

magento2 admin-panel magento2.2.6 change-password

share|improve this question

edited Jun 15 at 5:49

Siva

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

share|improve this question

edited Jun 15 at 5:49

Siva

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

share|improve this question

edited Jun 15 at 5:49

Siva

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

asked Jun 14 at 12:06

SivaSiva

46022 silver badges1515 bronze badges

1 Answer
1

active

oldest

votes

1

If your link isn't working then there is an alternative option.

Alternative option to change password:

1. Login to admin and click on Account Settings as show below:

2. Then you will be redirected to change password screen as show below:

3. Now you can change your admin password with new one.

share|improve this answer

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks for your suggestion. I will try it but do you have any idea why the password change link doesn't work? What could be the issue?
  
  – Siva
  Jun 15 at 4:45
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You need to check logs and also console log if there is any errors. Because without checking the issue in the system it's not possible to identify the issue.
  
  – Sukumar Gorai
  Jun 15 at 4:49
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I have checked the log files and the console log but there were no errors.
  
  – Siva
  Jun 15 at 5:08
  

  
  
  
  

add a comment | 

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1

If your link isn't working then there is an alternative option.

Alternative option to change password:

1. Login to admin and click on Account Settings as show below:

2. Then you will be redirected to change password screen as show below:

3. Now you can change your admin password with new one.

share|improve this answer

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks for your suggestion. I will try it but do you have any idea why the password change link doesn't work? What could be the issue?
  
  – Siva
  Jun 15 at 4:45
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You need to check logs and also console log if there is any errors. Because without checking the issue in the system it's not possible to identify the issue.
  
  – Sukumar Gorai
  Jun 15 at 4:49
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I have checked the log files and the console log but there were no errors.
  
  – Siva
  Jun 15 at 5:08
  

  
  
  
  

add a comment | 

1

If your link isn't working then there is an alternative option.

Alternative option to change password:

1. Login to admin and click on Account Settings as show below:

2. Then you will be redirected to change password screen as show below:

3. Now you can change your admin password with new one.

share|improve this answer

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks for your suggestion. I will try it but do you have any idea why the password change link doesn't work? What could be the issue?
  
  – Siva
  Jun 15 at 4:45
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You need to check logs and also console log if there is any errors. Because without checking the issue in the system it's not possible to identify the issue.
  
  – Sukumar Gorai
  Jun 15 at 4:49
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I have checked the log files and the console log but there were no errors.
  
  – Siva
  Jun 15 at 5:08
  

  
  
  
  

add a comment | 

If your link isn't working then there is an alternative option.

Alternative option to change password:

1. Login to admin and click on Account Settings as show below:

2. Then you will be redirected to change password screen as show below:

3. Now you can change your admin password with new one.

share|improve this answer

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges

share|improve this answer

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

edited Jun 14 at 13:16

Aasim Goriya

3,23711 gold badge1111 silver badges4343 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges

answered Jun 14 at 12:33

Sukumar GoraiSukumar Gorai

7,47933 gold badges77 silver badges3131 bronze badges